Frequently asked questions

Infoflow is a WhatsApp Business CRM. It gives you a live shared team inbox, broadcast campaigns and AI-assisted message templates with fast approval — all on the official WhatsApp Business Cloud API.

No. You can start instantly with a 30-day free sandbox number — no Meta account required. When you're ready, connect your official WhatsApp Business number via Meta in a few clicks.

Just minutes. A guided 5-step onboarding wizard walks you through naming your business, choosing a connection type, connecting WhatsApp and activating your plan.

Infoflow uses credit-based monthly plans — Starter CRM (₹2,999), Growth Suite (₹7,999) and Enterprise Scale (₹19,999) — billed in INR. Each plan includes a monthly credit allocation.

Credits are usage units consumed by messages and campaigns. Your plan includes a monthly allocation (5,000 / 20,000 / 75,000), and you can top up anytime.

Yes — 30 days free in sandbox mode, with no credit card required.

Payments are processed securely in INR through Razorpay, supporting cards, UPI, netbanking and more.

Yes. Infoflow offers a real-time shared inbox with role-based permissions, so your whole team can collaborate on conversations.

Yes — set up quick keyword auto-replies to answer common questions and send instant acknowledgements, 24/7.

Submit a template in a click and it's usually approved fast — often in about a minute — so you can launch your campaign right away. Approval is handled by Meta.

Yes. You can generate WhatsApp message templates in seconds with built-in AI assist (OpenAI and Google Gemini) right inside the template editor.

Yes — create segmented broadcast campaigns to contact groups, schedule them and track delivery and read rates.

Infoflow uses multi-tenant data isolation, role-based access control and encryption in transit. Passwords are securely hashed. See our Privacy Policy for full details.

Messages are sent and received via Meta's WhatsApp Business Cloud API. We use a small set of trusted sub-processors (Meta, Razorpay, OpenAI, Google, OneSignal, Pusher), all listed in our Privacy Policy.

As the sender, you are the data controller for your contacts and must have lawful opt-in consent to message them, in line with WhatsApp's Business Messaging Policy and our Acceptable Use Policy.